JibJab Reviews

3.3

/5.0

45 customer reviews

5

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25

4

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0

3

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1

2

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2

1

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17

56%

reviewers recommend

JibJab

Note: The star rating (3.3 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

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How would you rate JibJab?

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45 Customer Reviews

by Ron R.

Jun 22, 2022

Scammers

Terrible company. Like everyone else I’ve been scammed. Took €40 from my bank account without asking. Totally illegal. No reply to my emails. Scammers - avoid like the plague.

by Joyce H.

Apr 12, 2022

Awful abuse of auto renew tactics.

Awful abuse of auto renew tactics.

I used once, about two years ago and noticed today I have a pending charge on my bank account!

No effort whatsoever for Jib Jab to notify dormant accounts. Two years and not one log in, but they knowingly charged me an extra near £40

Absolute mockery of a business, and should either be reprimanded for their shambolic abuse of a renewal system or the law need to change.

Quite frankly appalled by this, and does make me wonder how many other customers, elderly or otherwise who could be inadvertently paying for years.

I'm sure Jib Jab would be quick off the mark if my bank account details has changed. Shame on you

by Arron Carlson

Apr 04, 2022

Shady auto-renew tactics.

If you forget about the Auto-renew "feature", you'll pay another year. If the product was worth using beyond a couple of times they wouldn't need to do this... Cynical tactics, and for this alone they deserve to fail. Avoid.

by Jerome Ray

Feb 18, 2022

Very professional

We have found JibJab to be a fun and very safe website to use over the years. Our family and friends have always loved receiving funny and very unique cards and the website is set up to use with ease and comfort. Not only that, the staff at JibJab are so lovely to deal with too. Very professional and efficient and a real pleasure to communicate with. Thanks very kindly to everyone at JibJab.

by Craig D.

Feb 14, 2022

Sketchy auto-renewals

Sketchy auto-renewal tactics even when trying to turn them off!

by Gina H.

Jan 10, 2022

Underhand auto-renewal tactics

Underhand auto-renewal tactics, feels like I've been repeatedly robbed.

by Roger N.

Nov 26, 2021

Although the videos are fun to make if…

Although the videos are fun to make if you post them to Instagram or Facebook they get taken down within minutes for copyright infringement. Bought a monthly subscription, cancelled it an hour later.

by Carole Carter

Jun 29, 2021

No longer a good idea when it deliberately lacks diversity

Can't see past e-cards created & sent they deleted option. Wanted to use Farters day gif i created they deleted it.
$25 waste of time on an idea that started out with potential.

by Janice Patterson

Mar 27, 2021

I ordered 3 things for the kids and…

I ordered 3 things for the kids and they never came I message them and they said they delivered them and only offered me 50% of my money back and still waiting on refund DON'T USE THIS SITE ONE BIG SCAMMER

by Holmes553

Mar 16, 2021

Horrible!

Horrible!! The website is super slow, it takes hours to create a simple project!! Definitely not worst using.

Questions & Answers

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Ask a question

Ask a question and get answers from other customers!

Q:

I used to be able to download and save videos I made but now I can't. Why is that?

A:

Jibjab phone number (888) 959-1297

by Jennifer - August 30, 2017

Answer This Question

Q:

How can I edit a video after it's made. I would like to change one face in the video, also is their a direct contact number to customer service? I am a new member and love the video's

A:

Jibjab phone number (888) 959-1297

by Diana Garcia - August 30, 2017

Answer This Question

Q:

when i first sign up will ibe charge $1.99 or the 18.99

A:

I believe the 1.99, then after, 18.99, you can cancel at any time

by Heather474 - October 29, 2019

Answer This Question

Q:

Hi, how can I be sure that I pay only for one month?. In the subscription, it is not clear at all which amount will be deducted from my credit card, a year payment or only a month?

A:

You pay $18 per year. Cheerz

by Vincent A. - July 16, 2016

Answer This Question

Q:

I cancelled last year and they are still charging my account. How do i get ahold of them to STOP it. It seems the only way is an email?

A:

If you are using PayPal they have a setting that allows to you cancel the recurring charges.

by Harvey66 - May 06, 2016

A:

Call your credit card company and dispute the charges. That does work because they won't be able to provide any documentation.

by Ruben650 - May 05, 2016

Answer This Question

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